Cancellation policy

This policy applies to bookings made directly on urbanstays.ca.

Cancellations

• More than 30 days before check-in: full refund of the amount paid.
• 30 days or less before check-in: the booking is non-refundable.

For example, for a check-in on December 31, a cancellation received on or before November 30 is refunded in full. The date of cancellation is the date we receive your written request at info@urbanstays.ca.

Refunds go back to the card used to pay. Your bank may take several business days to show the refund.

Changes

To change your dates, contact us. Changes depend on availability and may change the price.

Damage protection (Montréal)

Every Montréal booking includes exactly one of these, never both. The deposit is the default; insurance is optional and replaces it:

• Refundable security deposit (default) — $300 CAD. Charged with your booking and refunded to your card within 7 days after checkout if there is no damage. If there is damage, we may keep part or all of the deposit to cover it and will explain any deduction.
• Optional: damage insurance instead of the deposit — 12% of the accommodation price. Non-refundable. Covers accidental damage during your stay up to $1,000 CAD. Intentional damage and damage above that amount are not covered.

If you cancel more than 30 days before check-in, the deposit or insurance is refunded along with the rest of your booking.

Contact

Email info@urbanstays.ca or call 514-577-3545.