Urban Stays
Privacy policy
Last updated: October 30, 2026
Draft — under review.
Urban Stays, based in Montréal, Québec, respects your privacy and handles personal information in line with Québec’s Act respecting the protection of personal information in the private sector (as updated by Law 25) and other applicable law.
Person in charge of personal information
Our person in charge of the protection of personal information can be reached at info@urbanstays.ca.
What we collect
- Booking details: your name, email, phone number, dates and number of guests.
- Payment: processed by Stripe. We receive the payment status and limited card details (such as the last four digits), not your full card number.
- Messages you send us through the contact form or by email.
- Basic technical data, such as pages visited, if analytics are enabled.
Why we use it
To take and manage your booking, take payment, send confirmation and check-in details, answer your questions, meet legal and tax obligations, and keep the property and guests safe. We do not sell your personal information.
Who we share it with
Only the service providers we need to run bookings: our payment processor (Stripe), our reservation-management system, and our email provider. Some of these providers may store information outside Québec; when that happens, we take steps so it stays adequately protected.
How long we keep it
Only as long as needed for the purposes above, and as long as the law requires for tax and accounting records.
Your rights
You can ask to access or correct your personal information, withdraw your consent, or ask us to stop sharing it, subject to legal limits. Email info@urbanstays.ca. You may also file a complaint with the Commission d’accès à l’information du Québec.
Cookies
The site uses the cookies needed to work. If we add analytics or advertising cookies, we will tell you and, where required, ask for your consent.
Security
We use reasonable safeguards, including encrypted connections (HTTPS). If a confidentiality incident creates a risk of serious injury, we will notify you and the Commission as the law requires.