Urban Stays
Terms and conditions
Last updated: October 30, 2026
Draft — under review.
These terms apply when you book a stay directly with Urban Stays (“we”, “us”), based in Montréal, Québec, Canada, through this website. By booking, you agree to them.
1. Your booking
A booking is confirmed once payment is received and you get a confirmation email with a booking reference. The person who books must be at least 18 years old and is responsible for all guests.
2. Prices, taxes and payment
Prices are shown in the currency of the listing. For Montréal stays, GST, QST and the Québec lodging tax are added and shown separately before you pay. Payment is taken in full at booking by Stripe, our payment processor. We do not see or store your full card number.
3. Cancellations and refunds
Our cancellation policy forms part of these terms: full refund if you cancel more than 30 days before check-in; non-refundable after that.
4. Damage protection
Montréal bookings include a $300 CAD refundable security deposit by default. Guests may instead choose optional non-refundable damage insurance, which replaces the deposit (12% of the accommodation price, covering accidental damage up to $1,000 CAD). See the cancellation policy for details. You are responsible for damage beyond what the option you chose covers.
5. During your stay
- Respect the check-in and checkout times and the maximum number of guests shown on the listing.
- Follow the house rules shown on the listing and any building rules.
- Parties and events are not allowed unless we agree in writing.
- We may end a stay without refund if the rules are seriously broken or the property is put at risk.
6. Access
Check-in instructions are sent before arrival. We may enter the property for urgent repairs or safety reasons, with notice when possible.
7. If something goes wrong
Tell us right away if something isn’t working. If the property becomes unavailable for reasons beyond our control, we will offer a comparable alternative or a refund of the unused nights. Nothing in these terms limits your rights under Québec’s Consumer Protection Act or other law that applies.
8. Liability
To the extent the law allows, we are not responsible for loss of or damage to personal belongings, or for third-party services such as nearby parking lots.
9. Governing law
These terms are governed by the laws of the Province of Québec and the federal laws of Canada that apply there.